Stay Safe and Informed

elap's commitment to responsible gaming

When gaming stops being entertainment and starts feeling like a burden, it is time to stop. elap believes every member can recognise their own limits and make decisions accordingly. On this page we have put together the tools, information, and support options that can help keep you safe.

For ages 21+ only — accounts for minors are prohibited

What is responsible gaming and why does it matter?

Online casino and betting is a form of entertainment — just like any other. But it only stays that way when kept within a set budget and time frame. Responsible gaming means building habits that ensure gaming never comes at the cost of family, work, or financial stability.

Under elap's Terms and Conditions, every member must verify their age and identity at registration. This process ensures that only adults (21+) can use the platform. Minors are strictly prohibited from opening or using an account, and any such account detected is closed immediately.

Remember: There is no guaranteed win in betting or casino games. Every bet carries the risk of losing money. Never play with borrowed money or funds set aside for emergencies.

Our Privacy Policy explains in detail how your personal information and account activity are kept secure. If you ever feel your spending patterns are changing or becoming hard to control, use the tools below.

Quick Support

24/7 Live Chat

Email Support

Age Limit

21+

For all casino and betting activity

Tools to keep yourself protected

elap lets you set your own gaming limits. These tools can be activated at any time via live chat or email.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once set, increasing the limit does not take effect immediately — this gives you time to make a considered decision.

Financial Protection

Session Time Limit

Set a limit on how long you play in one go. Once the time is up, the session will end automatically and you can take a break.

Time Management

Temporary Break

If you want to pause your account for a set number of days, let us know via live chat. You will not be able to log in during the break.

Cooling-Off Period

Self-Exclusion

Choose this option if you want to close your account for an extended period or permanently. Once self-exclusion is active, no new account can be created during that period.

Permanent Protection

Activity Review

You can view your deposit, withdrawal, and betting history. Reviewing your own spending patterns is the first step toward responsible decision-making.

Transparency

Direct Support

For any issue, contact us 24/7 via live chat or email in Bengali. Our support team will help you in confidence.

Immediate Support

Recognise the warning signs

Problematic gambling habits develop gradually. If you notice any of the signs below in yourself or someone close to you, it is time to seek help.

Spending beyond budget

You are using money meant for household expenses, bills, or other responsibilities on gaming.

Chasing losses

After losing, you keep playing to try to win the money back.

Keeping it secret

You are hiding the amount you play and the time you spend from family or friends.

Anxiety and stress

When you cannot play, you feel restless, angry, or anxious.

Losing track of time

You are prioritising gaming over work, study, or time with family.

Playing with borrowed money

You are borrowing from people you know or financial institutions and using that money to play.

Where to find support

Asking for help is not a weakness — it shows self-awareness. Your family, elap support, and professional counsellors are all here for you.

elap Live Chat

Support in Bengali is available 24 hours a day, 7 days a week. Request self-exclusion, a deposit limit, or an account break directly through chat.

Email Support

To ask for help in writing, send a message to elap's support email. You will receive a reply in both Bengali and English.

Family and Loved Ones

Talk openly with your family. Discussing things with someone you trust is often the most effective step you can take.

Professional Mental Health Counselling

Seek help from a mental health professional or counsellor. Gambling addiction is a treatable condition and professional support can help you overcome it.

Community Support Centres

Contact mental health service providers and social welfare centres in Bangladesh. You can seek advice without disclosing your name.

elap's commitment

elap is a responsible platform that puts every member's safety first. We believe entertainment only has value when it is safe and informed.

  • Accounts are given only to verified members aged 21+
  • Self-exclusion and deposit limit requests are accepted 24 hours a day
  • Special verification measures are in place to protect minors
  • Supporting members through 24/7 assistance in Bengali
  • Monitoring member activity to identify patterns of risk

Stay informed and play by the rules

Before taking part in betting or casino games, every member should consider their own financial situation. Only play with an amount you can afford to lose without it affecting your daily life. Never treat it as a source of income.

If you are new to elap and want to learn more about how the platform works, you can read our Frequently Asked Questions (FAQ) section. There you will find detailed answers about deposits, withdrawals, bonuses, and account management.

To protect minors, parents are advised to use parental control software on their devices and keep login details out of reach of their children. If someone under 21 has accessed any account, report it immediately via live chat.

Remember, gaming is a leisure activity. When it starts causing anxiety, financial difficulty, or family problems, it is no longer entertainment. Do not hesitate to seek help in that situation — the elap support team is always there for you.

Useful Tips

  • Set a budget before you play
  • Keep to your time limits
  • Do not raise your bets on impulse
  • Do not play when tired or under stress
  • Do not assume a win is guaranteed
  • Take regular breaks

Frequently asked questions about responsible gaming

Contact elap support via live chat or email and let them know you want to self-exclude. You can choose a set period or permanent exclusion. Once active, you will not be able to log in during that period and promotional messages will stop.

Yes, lowering a limit takes effect immediately. However, increasing a limit does not take effect straight away — there is a delay, which helps you avoid making decisions on impulse.

elap verifies identity at the time of registration. If someone under 21 is detected, the account is closed immediately and any deposited funds are returned. Allowing underage users to play is a direct violation of elap's policy.

A cooling-off period is a short break, usually lasting a few days or weeks — the account may reactivate automatically once it ends. Self-exclusion is a long-term or permanent measure — once active, it cannot be cancelled before the set period is up.

Start by having an open conversation with them. Listen without judgement and encourage them to seek professional help. You can also contact elap support — we handle third-party requests with full confidentiality.

You can contact live chat to set a maximum session length. For example, if you set a limit of 1 hour of activity per day, the session will end automatically once that time is up.

More useful pages

Terms and Conditions

Detailed rules on elap membership, bonuses, and services.

Privacy Policy

How your personal information is collected and kept secure.

FAQ

Answers to common questions about deposits, withdrawals, bonuses, and accounts.

About Us

Learn more about elap — our values and commitment.