elap Terms and Conditions

1.1 Acceptance of Terms

By opening an account, logging in or using any service on the elap platform, you fully agree to each clause of these terms and conditions. This document serves as a legal agreement between elap and the member. If you disagree with any clause, please refrain from using the platform.

Alongside these terms, our Privacy Policy and Responsible Gaming Guidelines apply equally and form an integral part of this document.

1.2 Definitions

The terms used in this document are defined as follows:

• "Platform" — elap's website, mobile application and all related digital services.
• "Member" — any individual registered on the elap platform.
• "Account" — the profile created for a member's personal use.
• "Funds" — real money held in the account and any bonus balance.
• "Bonus" — an incentive amount granted by elap, subject to specific wagering conditions.

1.3 Scope of Service

elap operates online casino, slots, live casino and sports betting services for members in Bangladesh. All games and betting opportunities available on the platform are for entertainment purposes only. elap may add or remove any game or service at any time without prior notice.

2.1 Age Requirement

At any stage of registration, elap may request a national identity card or other valid identity document. Until verification is complete, the ability to deposit, withdraw or claim bonuses may be restricted.

2.2 Single Account

Each individual, household or IP address is permitted to hold only one account. Creating multiple accounts to collect bonuses or abuse the system will result in all accounts being closed and all deposited funds may be forfeited.

2.3 Accurate Information

A real name, mobile number and correct date of birth must be provided at registration. If any information needs to be changed later, the support team must be contacted. elap reserves the right to suspend an account, including blocking withdrawals, if registration is completed with false information.

3.1 Login Credential Protection

Members are responsible for keeping their username and password confidential. It is strongly advised not to share login details with anyone. If unauthorised access to an account is suspected, elap's support team must be notified immediately.

elap will not be held responsible for losses to an account resulting from a member's own negligence. A password recovery process is available on the platform if a password is forgotten.

3.2 Account Suspension and Closure

elap reserves the right to suspend or permanently close an account for any of the following reasons:

• Violation of any clause of these rules.
• Evidence of fraud or exploiting the system.
• Money laundering or suspicious financial transactions.
• Use of false identity.
• Extended period of account inactivity.

elap will endeavour to notify the member before closing an account. However, in cases of fraud, action may be taken without prior notice.

4.1 Deposits

bKash, Nagad and Rocket are accepted for deposits on the elap platform. The minimum deposit amount for each method is ৳100. All transactions are secured with SSL encryption. Deposits are generally reflected in the account instantly. If a deposit does not arrive, please contact the support team with the transaction reference number.

4.2 Withdrawals

bKash, Nagad and Rocket can also be used for withdrawals. The minimum withdrawal amount is ৳1,000. Withdrawal processing generally takes between 15 minutes and 2 hours.

If there is an active bonus wagering requirement that is incomplete at the time of a withdrawal request, it must be fulfilled first. Identity verification is mandatory before the first withdrawal.

4.3 Responsible Transactions

The mobile banking number used on the account must be registered in the member's own name. Transactions through third parties are prohibited. In cases of suspicious transactions, elap may request additional verification and may temporarily hold the relevant amount.

5.1 Welcome Bonus

elap offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a ৳1,000 deposit earns a ৳2,000 bonus — total balance ৳3,000 — to withdraw the bonus, ৳2,000 × 15 = ৳30,000 must be wagered.

5.2 Weekly and Special Offers

elap runs several ongoing promotions including weekly reload rewards, slots festival bonuses, cricket weekend offers, birthday gifts and referral rewards. Each offer has its own wagering conditions and validity period. Reading the relevant terms before claiming an offer is mandatory.

5.3 Bonus Abuse

If a member strategically places low-risk bets with the intent of abusing the bonus system (for example: completing wagering with minimum bets, betting on both sides), elap reserves the right to cancel the relevant bonus. For any questions about bonuses, please see our FAQ section.

6.1 Game Fairness

All games on the elap platform are powered by third-party software providers who use Random Number Generator (RNG) technology. Every game outcome is entirely random and not predetermined. elap does not interfere with the outcome of any game.

6.2 Technical Errors

If a game or bet is incorrectly recorded due to a technical error, elap reserves the right to void or correct that result. If a game outcome is affected by a disconnection, the server-side record of the game will generally be considered final.

6.3 Prohibited Activities

The following activities are strictly prohibited on the elap platform:

• Use of any bots, scripts or automation software.
• Attempting to exploit game vulnerabilities or bugs to earn money.
• Attempting to access or control another member's account.
• Collusion or group strategies to exploit the system.
• Accessing the platform via VPN from prohibited or restricted regions.

7.1 VIP Tiers

elap's VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier comes with a weekly cashback based on a fixed percentage of that week's net losses. The weekly cashback is up to 0.3% at Bronze level and up to 1.5% at Diamond level.

7.2 Cashback Calculation

Weekly cashback is calculated based on total losses minus total winnings for that week. For example: a Gold tier member with a net loss of ৳20,000 in a week will receive up to ৳20,000 × 0.9% = ৳180 cashback. Cashback is credited directly to the account.

7.3 Tier Changes

VIP tiers change based on regular activity and usage. Even if there is no specific announcement of a tier upgrade, the member will be notified through their elap account. If a member's activity is found to be in breach of the rules, VIP benefits will be withdrawn immediately.

8.1 Setting Limits

elap allows members to set deposit limits, betting limits and session time limits for safer play. Setting these limits is entirely voluntary. For more details, please read our Responsible Gaming page.

8.2 Self-Exclusion

Any member can suspend their own account for a specific period or permanently. This request can be made through the support team and will take effect within 24 hours. Any attempt to open a new account during a self-exclusion period will be cancelled.

8.3 Minor Protection

9.1 Personal Data Collection

During registration and verification, elap collects a member's name, mobile number, date of birth and identity document details. This information is used solely for account management, fraud prevention and financial transaction verification. Full details of how data is used can be found in our Privacy Policy.

9.2 Sharing Data with Third Parties

elap does not sell or share a member's personal data with third parties except where required by law or necessary for payment processing. All data is stored on SSL-secured servers.

9.3 Cookie Use

The elap platform uses cookies to improve the member experience. Using the platform is considered consent to the use of cookies. Cookies can be disabled through browser settings, though this may limit some functionality.

10.1 Support Channels

elap provides 24/7 support in Bengali and English via live chat and email. Please use these channels for any issues. Anyone contacting you claiming to offer support via a phone number or other means is not an elap representative.

10.2 Complaints Process

If you have an objection to any decision, please submit a complaint via live chat or email with full details. elap will endeavour to respond within seven business days after a proper investigation. For complex matters, more time may be needed and the member will be informed in advance.

11.1 Service Availability

elap does not guarantee uninterrupted availability of the platform. The service may be temporarily unavailable due to maintenance, technical issues or external factors. elap is not liable for any losses arising from such interruptions.

11.2 Gaming Losses

elap is not responsible in any way for losses resulting from a member's own betting decisions. Gaming always carries financial risk. Members are advised to always bet within their means.

11.3 Third-Party Software

elap is not directly liable for issues arising from faults in the game software providers' own systems. However, based on a member's complaint, elap will attempt to resolve the matter by contacting the relevant provider.

12.1 Right to Modify

elap reserves the right to modify these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after an update will be considered acceptance of the new terms.

12.2 Language and Interpretation

The Bengali version of this document is the definitive version. In the event of any dispute over the interpretation of a clause, elap's interpretation will be considered final. If any part of these terms is declared invalid, the remaining parts will remain fully in force.

12.3 Entire Agreement

These terms and conditions, the privacy policy and the responsible gaming guidelines together form the complete agreement between elap and the member. No prior oral or written undertakings contrary to this document will be recognised.