elap's Privacy Policy

elap is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the elap website, mobile application, and all related digital services. By creating an account or using any of our services, you accept the terms of this Policy.

The main purpose of this Policy is to clearly inform you how your personal information is handled. elap believes that data protection is not just a legal obligation — it is an important part of our commitment to our users.

This Policy applies to all users residing in Bangladesh, regardless of whether they access our services through a web browser or a mobile application.

elap may collect various categories of information, each described in detail below:

2.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Photos and scans of identity documents (as part of the KYC process)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers
• Transaction history and amounts
• Records related to deposits and withdrawals

2.3 Activity Information

• Game play history, bet amounts, and results
• Login and logout times and dates on the platform
• Device, operating system, and browser information
• IP address and approximate location

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Content of complaints, suggestions, or feedback

elap collects information in the following ways:

3.1 Information You Provide Directly

This includes information you provide yourself during account registration, identity verification (KYC), filling out deposit or withdrawal forms, and when contacting the support team.

3.2 Automatically Collected Information

Some information is collected automatically while you use our platform, such as technical data gathered through cookies, log files, pixel tags, and similar tracking technologies. This includes your device information, session data, and usage patterns.

3.3 Information from Third Parties

In some cases, we may receive additional verified information from third parties such as identity verification service providers or payment processors.

elap uses collected information only for the following legitimate purposes:

1. Account Management: Creating, verifying, and maintaining your account and ensuring uninterrupted access to the platform.
2. Processing Financial Transactions: Accepting deposits and processing withdrawal requests, including transactions via bKash, Nagad, and Rocket.
3. Identity Verification and Security: Managing the KYC process to prevent fraud, stop money laundering, and keep accounts secure.
4. Customer Support: Resolving your questions, complaints, or issues. Our support team provides service 24/7 in Bengali and English.
5. Promotional Communications: Letting you know about bonus offers, promotions, and platform updates, if you have agreed to receive them.
6. Responsible Gaming: Identifying unusual betting patterns and taking necessary steps to protect users.
7. Service Improvement: Analysing usage patterns to further improve the platform experience.

Your information will not be used beyond the purposes listed above. If it becomes necessary to use your information for a new purpose, you will be informed in advance.

elap treats the security of your information as a top priority. To this end, we have applied strict technical and organisational security measures.

5.1 Technical Security Measures

• SSL Encryption: Data transfers on our platform use SSL (Secure Socket Layer) technology, which prevents third-party access while information is in transit.
• Data Encryption: Sensitive information stored on our systems is protected with industry-standard encryption.
• Firewall and Access Controls: Multiple layers of security are in place to prevent unauthorised access to our systems.
• OTP Verification: OTP-based two-step verification is used for logins and important transactions.

5.2 Data Retention Period

We retain the necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

elap does not sell your personal information or provide it to third parties for commercial use. However, limited information may be shared in the following situations:

6.1 Service Providers

Organisations that assist with transaction processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management receive only the limited access to information needed to carry out their work. All such partner organisations are contractually required to comply with our privacy standards.

6.2 Legal Obligations

Information may be disclosed when required by lawful directives from government authorities, court orders, or applicable laws.

6.3 Fraud Prevention

A limited amount of information may be shared with industry-standard security organisations to prevent fraudulent activity.

Outside of the situations above, information is not shared with third parties without your explicit consent.

Cookies and similar technologies are used on the elap website and app. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from working properly.
• Functional Cookies: These are used to remember your preferences, such as language selection.
• Analytics Cookies: These collect usage statistics to help us understand which parts of the platform are used most.

7.2 Cookie Controls

You can delete or disable cookies from your browser settings. However, disabling essential cookies will prevent you from using certain features.

As an elap user, you have the following rights over your own personal information:

8.1 Right to Access

You can request to know what information we hold about you. elap will fulfil this request within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain situations, you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a set period.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time or notify our support team. Messages related to essential services cannot be turned off.

elap strictly follows a 21+ age policy. All of our gaming and betting services are available only to individuals aged 21 and above.

Age verification is mandatory at registration. If a user creates an account using false information and it is later confirmed that they are under 21, the account will be closed immediately and the related information will be deleted.

To learn more about the protection of minors and to read guidelines on responsible gaming practices, please visit the relevant page.

elap may update this Privacy Policy from time to time. If significant changes are made, users will be notified at their registered mobile number or email. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

If you have any questions about this Policy or wish to exercise your rights, contact us through the following:

To learn more about elap, you can read our About Us page, where our services and commitments are introduced.